Frequently Asked Questions

Where is your service available?

Please see Service Area.

What is the cost of installation of the wireless radio system?

Please see Services for our plans and rates.

What is involved in the installation of the wireless radio system?

Installation consists of mounting a wireless radio system on the outside of the customer's home. The wireless radio system is aligned and configured to receive signal from one of Twincomm's repeater stations. An ethernet cable connects the wireless radio system to a Power over Ethernet (POE) unit near the customer's computer. The customer's computer can plug directly into the POE unit or a router. If need be, Twincomm can install a router for an additional fee.

What are the monthly costs?

Please see Services for our plans and rates.

Where is Wi-Fi service available?

Our Wi-Fi service is currently available at The Fisherman's Wharf (government wharf) in Campbell River, and at Refuge Cove. Please call 1-866-446-6004 for payment options.

How can I access my Twincomm Email?

How do you check mail?Current Setup
(as of July 14, 2009)
Webmailhttp://mail.twincomm.ca/
POPIncoming Mail (POP3) Server - requires SSL: pop.gmail.com
Use SSL: Yes
Port: 995

Outgoing Mail (SMTP) Server - requires TLS: smtp.gmail.com
Use Authentication: Yes
Use STARTTLS: Yes (some clients call this SSL)
Port: 465 or 587

Account Name / Email Address: your_username@twincomm.ca (important!)
Password: your twincomm password (with possible 135 appended)

More instructions.

How do I set up my Twincomm Email using Outlook Express?

Please follow these step-by-step instructions to setup your email account with Outlook Express.

  • Open Outlook Express
  • Click on the Tools menu, and click Accounts.
  • Make sure that you are on the Mail tab.
  • Click Add, and then Mail...
  • The wizard will prompt you for your name; type in your name.
  • Click Next.
  • It now asks for your email address; type in yourusername@twincomm.ca - then click Next.
  • It is now asking for E-mail Server Names. Beside Incoming mail (POP3) server type pop.gmail.com - then, beside Outgoing mail (SMTP) server type smtp.gmail.com
  • Click Next.
  • Where it asks for your Account Name; type in your full email address (e.g. your_username@twincomm.ca).
  • Enter the password. Be sure to check the checkbox to REMEMBER your password.
  • Click Next.
  • The wizard should tell you that you have successfully entered your account. Click Finish.
  • You should see your account under the mail tab.
  • If you do not see this, click Tools and click Accounts and select the mail tab. Click on your account and select Properties. A dialog box will come up and you will be on the general tab. Select the Servers tab. At the bottom under Outgoing mail server put a check in the box beside my server requires authentication.
  • Click on the Advanced tab. Please select checkboxes beside "this server requires a secure connection (SSL)", for both outgoing mail and incoming mail. Please also change the outgoing server port to 465, and verify that the incoming mail port is set to 995. Click Apply and OK. Then click Close.

How do I change my email password?

You can change your password online at http://mail.twincomm.ca - just first login with your username and password. In the top right corner after you login, click Settings, then Accounts, then follow the link "Change Password" to reset/change your password.

May I get hands-on technical assistance?

Certainly! First, please download one of these remote control applications, appropriate to your system: Windows or Mac. Then contact Twincomm support.

When did the mail server transition happen? And what's the setup difference?

Please see the original advisory on this matter.